McDonald's franchisees are worried the company's new grading system will alienate workers

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McDonald's franchise owners are expressing concern and frustration over a new grading system the fast food giant is planning to roll out early next year, with some saying it is poor timing due to unprecedented pressures in the workforce. The company plans to enact the system, called Operations PACE, which stands for Performance and Customer Excellence, in January 2023. McDonald's notes its "busin...

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